Having a Problem with 3M Cloud Library? Check Here First!
Websites and resources with easy to follow instructions and troubleshooting advice.
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Required Information Assistance
If you're not sure how to find some of the information we ask for in the support form, here are some helpful links.
If you have received a hold notice and then been unable to check out the title, this may apply to you. At this time 3M is seeing a small and sporadic error with the email notification to a small percentage of patrons. They are working to resolve this issue and plan to have a fixed implemented in the next update of their system. If you are experiencing this issue, you should check your 'Holds List' within the 'My Books' tab, and you will notice that the book you just received notification on is still pending on the Holds Lists. You won't need to do anything at this time. We do apologize for this inconvenience and hope the issue is resolved soon.
Still need help? Contact Support
NOTE: This form is for support for Albuquerque/Bernalillo County Library patrons only. If you are not a member of the Albuquerque/Bernalillo County Library System, you will need to contact your library directly as library systems have individual contracts with 3M.