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3M Cloud Library Support  

Last Updated: Dec 16, 2013 URL: http://abclibrary.org/3mcloudlibrary-support Print Guide Email Alerts
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Having a Problem with 3M Cloud Library? Check Here First!

Websites and resources with easy to follow instructions and troubleshooting advice.

  • 3M Cloud Library Help
    The Help Pages at 3M Cloud Library. Articles on troubleshooting and instructions for devices and software.
  • ABC Libraries Digital Media Help
    Even more information, with handouts you can print and keep for reference.
  • Brochures
    Brochures you can print out and keep for reference.
  • Need to reset your PIN?
    Enter your library card number on this page and click 'Submit'. A reset email will be sent to the address we have on file for you. (Note: if you do not have an email address on file, you will have to go into a branch with a picture ID to reset your PIN.)

Need Help in Person?

Need some hands on help with your eReader or iPod? Check out these services the ABC Library offers!

  • Gizmo Garage
    Want to meet eReaders and learn how to borrow eBooks & eaudiobooks from the library? Visit our Gizmo Garage for hands-on experience with the Kindle, Nook, Sony eReader, and iPod Touch. You can also get one-on-one help with any issues you might have with your own devices.

  • Computer Classes
    Did you know we offer digital media classes at some branches? Click the link for more information on dates and times.

Required Information Assistance

If you're not sure how to find some of the information we ask for in the support form, here are some helpful links.

 

Important Notice

If you have received a hold notice and then been unable to check out the title, this may apply to you. At this time 3M is seeing a small and sporadic error with the email notification to a small percentage of patrons. They are working to resolve this issue and plan to have a fixed implemented in the next update of their system. If you are experiencing this issue, you should check your 'Holds List' within the 'My Books' tab, and you will notice that the book you just received notification on is still pending on the Holds Lists. You won't need to do anything at this time.  We do apologize for this inconvenience and hope the issue is resolved soon.

 

Still need help? Contact Support

NOTE: This form is for support for Albuquerque/Bernalillo County Library patrons only. If you are not a member of the Albuquerque/Bernalillo County Library System, you will need to contact your library directly as library systems have individual contracts with 3M.

Submit a 3M Cloud Library Support Request

Still having trouble? Fill out the form below, and we can contact 3M for their troubleshooting advice. Try to include as much detail as possible. You can leave any of the questions unanswered if they don't apply.
1. Your Name:
2. Your Email (required) - Double check that you enter this correctly! We won't be able to contact you otherwise: *
3. Your Library Card Number (required): *
4. A detailed description of your issue (please include as much information as possible):
5. Title(s) of any eBooks your were having a specific problem with:
6. Text of any error messages and/or URLs of any error pages:
7. Operating System:
Windows 8.1 64 bit
Windows 8.1 32 bit
Windows 8 64 bit
Windows 8 32 bit
Windows 7 64 bit
Windows 7 32 bit
Windows Vista 64 bit
Windows Vista 32 bit
Windows XP
Mac OS X
Android
Apple iOS
8. Browser (if applicable):
Internet Explorer
Firefox
Chrome
Safari
9. Type of device you are using (if applicable):
iPad/iPhone/iPod Touch
Android Phone/Tablet
Barnes & Noble Nook
Kobo Reader
Sony Reader (Non Wi-Fi version)
Description

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